Oman Air, the national airline of Oman, recently held a conference of airport services Managers in Muscat to discuss a range of key issues, review performance to date and plan for the airline’s expansion.
Speakers at the conference emphasized the importance of customer service, effective communications and vigilance on security issues, whilst delegates also heard of plans for the expansion of Oman Air’s fleet with the arrival of the airline’s 7th Airbus A330 and first Embraer 175.
“The work of our Airport Services Managers has made a major contribution to the achievements of Oman Air over the last year,” said Peter Hill, Chief Executive Officer of Oman Air.
“This conference has provided the opportunity to recognize the excellent work carried out to date, listen to the views and suggestions of our front-line Managers and plan effectively for the future. I look forward to working with each of our airport services Managers to deliver an outstanding passenger experience for every customer,” he added.
Don Hunter, Oman Air’s Chief Officer, Airport Operations, said: “Our airport services Managers play an essential role in delivering success for Oman Air. As Oman Air continues to grow in size and reputation, the importance of that role will continue to increase, as will the importance of a coordinated international approach to managing our services.”
“This conference has played a valuable part in setting the agenda for the coming year and addressing a range of issues that will help us to deliver excellence in all we do. It has also given us the opportunity to recognize the excellent work of Oman Air’s teams at airports around the world.”
Bangkok was adjudged the station of the year 2010 with Doha picking up the first runner up spot followed by Male, the second runner up.
Six more awards were presented to best performing Oman Air teams at airports at London, Lucknow, Chittagong, Cochin, Frankfurt, and Bangkok.